01
Omnichannel shared team inbox
Manage WhatsApp, Facebook, Instagram, Telegram, LINE, website live chat and email conversations in one shared inbox.
Omnichannel customer service software for global commerce
AI customer service software to unify every customer conversation
yundadesk brings WhatsApp, Facebook, Instagram, Telegram, website live chat, apps and email into one shared inbox with an AI support assistant, knowledge base, customer profiles, lead follow-up and team collaboration.
Simple deployment · Built for teamwork · Scales with your business
Connect
One collaboration layer for global teams at every stage
Sample brand placeholders for visual demonstration
Shopify
amazon
TikTok Shop
SHEIN
ANKER
UGREEN
CUPSHE
Allbirds
Respond fasterMessages, context and AI suggestions in one interface
Follow up clearlyTags, stages, owners and conversation history stay in sync
Collaborate smoothlyRouting, internal notes and service quality in one workflow
Core capabilities
One omnichannel platform for service, sales and marketing
Give service, sales and operations teams the same customer context, reduce tool and account switching, and turn every online conversation into a follow-up opportunity.
02
AI support assistant, chatbot and knowledge base
Generate reviewable AI replies from company knowledge for common questions, multilingual support and repetitive after-sales requests, with contextual human handoff.
03
Customer profiles, CRM and sales leads
Capture source, behavior, intent, orders and lifecycle stages in a unified customer view so teams can identify and advance valuable opportunities.
04
WhatsApp marketing automation and customer journeys
Build outreach workflows around customer tags, behavior and lifecycle stage for relevant follow-up, retention and repeat purchases.
05
Team collaboration and smart routing
Assign conversations by language, channel, region or skill with internal notes, transfers and clear ownership.
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Customer service analytics and quality
Track first response, resolution, conversation trends and workload to improve staffing, knowledge and operations.
Solutions
Fit the way your team works
Organize the workspace around each team's goals so the same customer data improves service, conversion and long-term engagement.
Cross-border commerce
Bring order context into every conversation
Confirm order status, handle after-sales requests and update customer tags without switching between storefront, logistics and chat tools.
Order and logistics context
Multilingual reply suggestions
Automatic issue classification
Escalation for high-risk chats
Independent store
Meet visitors at the moment of interest
For Shopify, WooCommerce and other online stores, use acquisition source, page behavior and live chat content to identify intent and route valuable inquiries to the right teammate.
Website Live Chat
High-intent lead detection
Product knowledge base
Abandoned-cart follow-up
Customer engagement
Let customer tags drive long-term engagement
Bring customer relationships from multiple social accounts together and engage by lifecycle, interest and behavior.
Cross-channel identity
Lifecycle segmentation
Controlled bulk outreach
Campaign attribution
Lead management
Move inquiries beyond the chat history
Capture needs, budget, region and owner, then use clear stages to advance complex opportunities consistently.
Structured inquiry data
Owners and reminders
Internal collaboration
Visible follow-up stages
Product workspace
A clear, complete customer service workspace
Keep channels, conversations, customer data and team status side by side without overwhelming frontline teams.
Workspace online · All channels syncingSync status · Live
Open conversations
Live queue
Prioritized by urgency and SLA
AI assistance
Reviewable suggestions
Traceable knowledge sources
Team workload
Dynamic routing
By language and skill
Service quality
Visible trends
Real metrics when data is connected
Pricing
Choose the plan for your current stage
Start free to validate your support workflow, then upgrade by team size, channel volume and AI usage. Plan changes are confirmed with the yundadesk support team.
Free
$0
For teams just starting to validate their support workflow.
- 2 seats
- 1 channel
- 100 monthly conversations
- 1,000 monthly messages
- 1,000 AI credits / month
Starter
$20 / mo
For small teams connecting more customer channels.
- 2 seats
- 10 channels
- Unlimited monthly conversations
- Unlimited monthly messages
- 10,000 AI credits / month
Pro
$200 / mo
For teams with steady operations and brand requirements.
- 10 seats
- 30 channels
- Unlimited monthly conversations
- Unlimited monthly messages
- 100,000 AI credits / month
- Help center and white label
Enterprise
Custom
For teams that need dedicated quotas, support and delivery.
- Custom seats and channels
- Unlimited monthly conversations
- Unlimited monthly messages
- Dedicated support
- Enterprise service assurance
Customer stories
Improve the workflows that matter
These are structural placeholders. Replace them with authorized customer context, implementation details and verified outcomes before launch.
Independent brand · Placeholder
From separate accounts to unified service
The team logged into multiple social accounts, making customer context and handoffs difficult to manage.
Focus: unified conversations, tags and ownership
Cross-border seller · Placeholder
Let AI assist with repetitive after-sales questions
Shipping, returns and product questions repeatedly required agents to search for the same answers.
Focus: knowledge suggestions and reviewed replies
Customer operations · Placeholder
Turn chat history into follow-up-ready customer data
Intent, interests and follow-up status were scattered across individual notes without clear segmentation.
Focus: tags, lifecycle and outreach workflows
FAQ
Frequently asked questions
Omnichannel customer service software brings WhatsApp, Facebook, Instagram, Telegram, LINE, website live chat, apps and email into one shared inbox. Teams can share customer profiles, conversation history, tags and ownership without switching platforms.
Global customer service software focuses on international messaging channels, multilingual and multi-time-zone support, cross-border orders and distributed teams. Basic live chat software usually focuses on a website widget or a single support channel.
The roadmap covers WhatsApp, Messenger, Instagram, Facebook, Telegram, LINE, WeChat, TikTok, Email, apps and websites. Final availability and authorization methods will follow the official product documentation.
yundadesk plans to generate AI reply suggestions from company knowledge and use rules for human review, automated handling or escalation. Common questions can be assisted by AI, while complex and high-risk conversations are handed to a human agent with customer context.
yundadesk is planning message aggregation, a shared team inbox, customer profiles, CRM tags, smart routing and collaboration for WhatsApp and other global social channels. Supported account types, Business API authorization and broadcast rules will follow the official product documentation.
The roadmap includes AI-assisted language detection and multilingual reply suggestions for global teams. Supported languages, line-by-line translation and review options will follow the official product documentation.
It is designed for website visitor support, product questions, pre-sales conversion, order inquiries, abandoned-cart follow-up and after-sales service. Store, logistics and CRM synchronization depends on the integrations available at launch.
Yes. Starter is designed for teams that first need to unify messages and customer data, with room to add channels, teammates and automation later.
Standard channels will use guided setup. Custom systems, order data or CRM synchronization can be connected through APIs or an implementation plan.
Conversations can be routed by channel, language, region or skill, while internal notes, transfers, ownership and status preserve context.
Ready for every conversation
Make the next customer message the start of growth
Book a demo to see how yundadesk can connect your channels, team and workflows into a clearer global customer communication system.